This award-winning programme helps your team create a complete step-by-step manual unique to your practice that will be jam packed full of FIVE STAR SERVICE MOMENTS, leaving your patients saying “WOW” every time they visit your dental office.

This course consists of 6 hours of content separated into the following 9 Video Modules:

Lesson One: Vision Statements and Pillars and the X Commandments of Customer Service
Lesson Two: Why Create an Ultimate Patient Experience In Your Practice?
Lesson Three: UPE Building Block #1 - The Ultimate Connection (Part I)
Lesson Four: UPE Building Block #1 - The Ultimate Connection (Part II)
Lesson Five: UPE Building Block #2 - The Ultimate Arrival
Lesson Six: UPE Building Block #3 - The Ultimate Pre-Appointment
Lesson Seven: UPE Building Block #4 - The Ultimate Appointment
Lesson Eight: The Ultimate Handover
Lesson Nine: UPE Building Block #5 - The Ultimate Post-Appointment